Terms of Service

Document in preparation

We’ll add our company details and the effective date before launch; the text is being reviewed by a lawyer. Questions about your data — email us at the address under “Contact” at the bottom of the page.

These terms govern the Смачно жити home-cooked lunch subscription with delivery in Valencia. By subscribing, you accept them.

1. Seller

—, autónoma (self-employed), NIF —, address: —, Valencia. Contact details are at the bottom of the site.

2. How the subscription works

You choose a plan and a period: a week (5 working days) or a month (20 working days). Delivery is Monday to Friday, within the time window shown on the site, to our delivery areas.

The menu is published in advance. You can change your side dish, soup and pauses for the following week in your account until Sunday 20:00 (Madrid time). After that the week is fixed, because we buy the ingredients.

If you don’t choose anything, we cook the default option.

3. Prices and payment

Prices are shown on the site in euros, including VAT (IVA). The subscription is paid in advance (Bizum, bank transfer, later also by card). Delivery starts once payment is confirmed.

The price is fixed for the paid period; price changes apply to subsequent periods.

4. Pauses, carry-over, cancellation

You can pause up to 4 days per calendar month, within the deadline. Each paused day extends your subscription by one working day.

The 14-day right of withdrawal does not apply to perishable goods and meals prepared to order (Art. 103 TRLGDCU). Unused days cancelled before the deadline are, by agreement, carried over or refunded.

If a delivery doesn’t happen through our fault, we carry the day over or refund its cost.

5. Delivery and storage

Make sure your address and courier note are up to date. If the order cannot be received for reasons on your side, the day counts as delivered.

Keep the meals in the fridge (0–4 °C) and eat them the same day, unless the packaging says otherwise.

6. Allergens

For every dish we list the 14 allergens under Regulation (EU) 1169/2011. Our kitchen handles all allergens, so we cannot guarantee the complete absence of traces. If you have a severe allergy, please talk to us before subscribing.

7. Liability and disputes

Quality complaints — on the day of delivery, ideally with a photo. Spanish law applies. Consumers may go to the courts of their place of residence or use the EU online dispute resolution platform (ec.europa.eu/consumers/odr). Complaint forms (hojas de reclamaciones) are available on request.